Refund Policy

Thank you for choosing Fashtique for your clothing purchases. Our goal is to ensure your complete satisfaction with every order you place with us.

Return Policy Duration: You have 30 days from the date of your purchase to request a refund or replacement for your order.

No Returns Required: To ensure your convenience, you will not need to return your order to receive a refund or replacement. You may keep the items, even after receiving your refund or new replacement items.

Refund or Replacement Conditions: We understand that sometimes the items you receive may not meet your expectations. To ensure your satisfaction, we only accept refund requests in the following situations:

1. Defective Item: If you receive a defective or damaged item, please contact us at support@fashtique.co.uk within 30 days of your purchase to receive a refund or replacement.

2. Incorrect Size: If the size of the item you received does not match the one you ordered, please contact us at support@fashtique.co.uk within 30 days of your purchase to receive a refund or replacement.

We do not issue refunds for other reasons, such as personal preferences or unmet expectations regarding the product. This policy is implemented for ecological, economic, and safety reasons.

From an ecological standpoint, we limit returns to reduce our carbon footprint associated with product shipping. Economically, this allows our customers to avoid return fees and promotes a more transparent shopping experience. Finally, for hygiene and safety reasons, we cannot accept returns of worn products, ensuring the quality and integrity of our items for all our customers.

Refund or Replacement Process: To request a refund or replacement, please send an email to support@fashtique.co.uk with your order details and a brief explanation of the issue encountered. We will process your request promptly.

Contact: If you have any questions or concerns regarding your order or the refund process, please feel free to contact us at support@fashtique.co.uk. Our team will be happy to assist you.

At Fashtique, your satisfaction is our top priority. We are here to provide you with a seamless and hassle-free shopping experience. Thank you for your trust.

Sincerely,

The Fashtique Team